Software Support and Maintenance After Launch

Description

Company Support and maintenance after launch

WavX offers post-launch support that includes performance monitoring, security updates, feature enhancements and emergency assistance. The team is available Monday to Saturday, 10:00 AM to 7:00 PM IST. As a planning range, maintenance costs 15–25% of the build cost per year. What a specific plan covers is written into the support agreement.

Talk to a technology expert Last updated 2 October 2026

What support includes

WavX states four things as part of post-launch support.

Part

What it means

Performance monitoring

Watching speed and errors on the live product, so problems are seen before customers report them

Security updates

Applying patches to the frameworks, libraries and services the software depends on

Feature enhancements

Improvements and additions as the business changes

Emergency assistance

Help when something breaks in production

For mobile apps, the app maintenance cost guide lists the usual contents in more detail: bug fixes, operating-system and app-store compatibility updates, security patches, performance tuning, minor feature improvements and monitoring.

Which of these your plan covers, and how much of each, is written into your support agreement. Read that list before you sign. A plan that says only "maintenance" tells you nothing.

Hours and contact

WavX is available Monday to Saturday, 10:00 AM to 7:00 PM IST, at helpwavx@gmail.com and +91 93100 79927.

WavX does not publish a response time or an uptime commitment. If your product takes payments at night or runs a business that cannot wait until the next working day, say so at the start. Any commitment has to be agreed and written down for your case; do not assume one.

What it costs

Maintenance is planned at 15–25% of the build cost per year. This is a planning range, not a quote.

Build cost

Low (15%)

High (25%)

₹3,00,000

₹45,000 a year

₹75,000 a year

₹6,00,000

₹90,000 a year

₹1,50,000 a year

₹10,00,000

₹2,50,000 a year

The share tends to be higher for products with frequent updates, real-time features or complex integrations, and lower for stable, simple ones.

Two things sit outside this figure in most cases: hosting, and third-party services such as payment gateways, SMS and push notifications. The pricing page explains how the build cost itself is estimated.

By type of product

Maintenance differs by what was built:

Website maintenance

App maintenance

Shopify maintenance and support

When you do not need a plan from WavX

You have a developer in-house. You own the source code WavX ships, so your own team or another company can maintain it.

The product sits on a hosted platform with no custom code. The platform's vendor looks after the servers and updates. You need far less.

The software was built by someone else and you are unsure of its state. Do not buy a maintenance plan yet. Start with an audit, as described under software rescue , so that you know what you are asking someone to maintain.

What you should not do is leave live software with no one responsible for it. Operating systems, browsers and libraries keep changing, and software that nobody updates eventually stops working with them. For any live product, a basic plan that covers monitoring and patching is the minimum.

Frequently asked questions

Do you offer ongoing maintenance and support?

Yes. We provide flexible post-launch support including performance monitoring, security updates, feature enhancements and emergency assistance.

What does maintenance cost?

As a planning range, 15–25% of the original build cost per year. For software that cost ₹10,00,000 to build, that is about ₹1,50,000 to ₹2,50,000 a year. Hosting and third-party services are usually billed separately. Your actual figure is quoted for your product.

What are your support hours?

Monday to Saturday, 10:00 AM to 7:00 PM IST, by email at helpwavx@gmail.com or by phone on +91 93100 79927.

Do you commit to a response time or an uptime figure?

We do not publish one. If your business needs a response-time commitment, raise it before you sign, so that whatever is agreed is written into your support agreement.

Can you maintain software that another team built?

Usually, once we have read the code. That starts with an audit, described on the software rescue page.

Related

How WavX prices a project

App maintenance cost per year in India

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